Temrs & Conditions, Privacy This privacy policy sets out how Willkay® uses and protects any information that you give Willkay® when you use this website. Willkay® is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Willkay® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20/9/08.

What we collect
We may collect the following information:
 name and job title
 contact information including email address
 demographic information such as postcode, preferences and interests
 other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
 We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent you from taking full advantage of the website.

DeliveryWithin the UK: Sent via Royal Mail First Class; Royal Mail Special Delivery; Royal Mail Recorded Delivery or courier service where applicable. Please allow up to 3 working days.

Europe and US/Canada: Sent via International courier service. Please allow up to 7 working days.

Rest of world: Sent via International courier service. Please allow up to 10 working days.

Please Note: Due to the busy nature of limited period offers and sales, delivery can take longer so please allow up to 5 extra working days for any items bought at these times.

High value prints and editions may take up to 28 days to deliver if unframed. Please allow an extra two weeks to this estimate for all framed items.

Any delivery timescales quoted to you are indicative only.

Orders may be delivered in one or more delivery, and will often be despatched when they are ready to be sent to you.

You will be charged our delivery charges accordingly.

Your products are insured up to the point of delivery. Upon delivery they become your responsibility.

Willkay® does not accept any liability whatsoever for delayed delivery caused by any third party (including without limitation any delays which may be caused by any fulfilment houses which we may use). As

soon as you have received the products, you will assume all risk in the products, as already mentioned above.

If you have any queries relating to delivery, send us an email